My Genucel Review (2024) – Works Or It’s Worth The Complaints?

It’s time to review Genucel – which is a very popular anti-aging brand, at first sight.

But is it really that good in reality?

I decided to review out its under-eye bags/puffiness cream – which has enough issues:

  • weak formula
  • negative user feedback
  • payment problems

Is there any chance that it's a scam (in any form)?

I tried to dig deep into its details, in order to give you the truth about this product (+ video).

Note: This review is based on my opinion + research on Genucel.

Review Summary

Full Name: Genucel Plant Stem Cell Therapy by Chamonix Skin Care

Product Type: Anti-Aging Cream

Best Actual Price: Around $89

Cheapest Place To Buy: Its Official Website

Designed For: Treating under-eyes issues – it claims to:

  • reduce puffiness
  • diminish eye bags
  • promote a youthful skin

My Rating: 6 out of 10

Recommended?: Not quite – despite its popularity, I'm not a fan of it:

  • plenty of negative reviews
  • expensive for its quality
  • biased 3rd party websites
  • limited authentic customer reviews

I suggest you go for another anti-aging cream that makes a much better choice, in my view.


What I Liked About It

  • Based on an original technology
  • Varied ingredients
  • Made by a reputable company
What I Didn’t Like About It

  • Has some patterns to other rip-off products
  • Biased 3rd party reviews
  • Limited real customer reviews
  • A lot of complaints behind
  • Very expensive



Genucel In A Nutshell

Genucel is a pretty popular anti-aging brand that contains several products:

  • anti-wrinkle treatment
  • puffiness solution
  • jawline treatment and others

As I said – I will focus on the Under Eye-Bags/Puffiness treatment in this review.

Now, this cream is based on a unique technology.

It's called Eyeseryl® and it claims to have an amazing effect on puffiness:

  • smooths under-eye skin
  • about 95% of users noticed an effect

Now – this technology is original and that's what makes Genucel special.

However, there are several things to consider about it.

And if you ask me – the most important one is its quality/price ratio.

One tube contains only 15 ml (0.5 fl. oz.) of product and it costs $89.

That's a red flag for me, honestly.

Plus – it's not practical to pay for that amount of money for a little quantity.

It's true that we're talking about an under-eye product.

So a small quantity should last long enough.

But it's even more pricey for an under-eye product (even as a premium cream).

Besides – it also has some patterns that are specific to scam products:

  • auto-shipping
  • hidden charges
  • difficulty in unsubscribing
  • payment errors

And honestly – these things are every customer's nightmare.

So I can't really say I would recommend Genucel, despite its popularity.



#1 – Claims & Producer

Here's what you should know about Genucel Plant Stem Cell Therapy:

  • which skin problem it targets
  • who is the company behind
  • how it works
1. Claims

To be honest, Genucel only gives out some very general info on its official website.

For instance – it presents its unique technology Eyeseryl® (which I mentioned above).

Other than that – it claims to be an “art and science merge to naturally deliver silky skin.”

What exactly does this mean?:

  • creates the look of smoother skin around the eyes
  • promotes visibly healthy skin
  • tightens the skin
  • reduces the appearance of puffiness and bags
  • nourishes the skin
  • gives youthful-looking skin

Plus – it states to contain 2x the concentration of its major ingredients (compared to other products).

Now, this claim made me consider that its dosage can be super strong – too strong for some people, in my view.

That's because not all people tolerate the same dosages.

Still, I can't really tell whether this claim is true (or not).

Even so – at first sight, Genucel looks like a promising (and special) product.

2. Company Behind

As I do in every review, I look for the company behind the product.

For this cream, the producer is called Chamonix.

I looked over its website and here are some details about it:

  • offers products for skin, vitamins and hair
  • product textures include cream, serum, lotion, supplements, etc.
  • there's a returns and refunds policy available

As for the contact details – the address, contact number and e-mail of the company are given out.

You can also leave your concerns by filling out the form posted on their website.

I also read some reviews about the company on BBB.

And even though it has many complaints – they are not related to its trustworthiness.

So it's an existing and pretty reputable brand.


#2 – Formula (7 out of 10)

As I said, the full ingredient list is available on Genucel's website.

However – there's very little info on each ingredient (even if some of them can't be found in other products).

Now – judging after its composition, it's not a bad cream at all.

In fact, I would say that it's better than products from the market:

  • contains a unique technology and ingredients
  • it's based on several herbal extracts

However – its ingredients have no clinical trial behind them.

There is indeed a study on the cream itself – but it's not made by a 3rd party reputable source (like scientific research).

So no matter how original and potent its ingredients look, there's no evidence that they really are so.

Besides, Genucel's cream doesn't even contain any classic ingredient (like Hyaluronic Acid, which is so common in anti-aging creams).

Now – there are 4 key ingredients in this cream, according to its website.

So let’s take a closer look at these main substances.

1. Eyeseryl®

As I told you, Genucel uses EyeSeryl technology – which is based on the ingredient with the same name.

According to some 3rd party reviews, this ingredient is a type of a tetrapeptide.

And here's how it claims to help:

  • reduces puffiness and dark circles
  • increases elasticity
  • decreases volume of fine lines [1]

Apparently – this technology was created by Lipotec, which is a skin care company from Spain.

I'm can't really tell if these 2 brands are connected or if Chamonix simply applied for the use of this peptide.

2. PhytoCellTec®

PhytoCellTec is said to be a trademarked term for plant stem cell extract.

Here are the benefits of this substance:

  • has some potent anti-inflammatory effects
  • promotes the production of collagen
  • protects against sun damage [2]

Now, plant stem cell tend to have the same effect on skin as classic plant extracts.

So even though this ingredient seems sophisticated – it's not really so.

3. Malus Domestica

According to its website, this is a rare Swiss apple species.

I personally doubt it's a rare species, since it's extremely popular all over the Europe (and even in some parts of US).

Now – here's how it can help:

  • provides antioxidants
  • increases the vitality of skin stem cells [3]
  • smooths the skin

Honestly, this compound is pretty much the same as the previous one.

They have the same benefits and effect – so I would surely list them all together.

4. Hydrolyzed (Marine) Collagen

This compound comes in hydrolyzed form for a reason – and easier absorption:

  • repairs skin collagen and elastin fibers [4]
  • improves skin hydration
  • decreases wrinkles

Also, marine collagen is more bioavailable compared to other types of collagen.


As I said, the overall formula looks promising on the paper.

But once again – these compounds have no studies behind, no matter how potent they seem.

So Genucel's formula is far from bad, that's for sure.

But my feeling is that it looks a lot better than it actually is.

That's why I would not necessarily recommend it.




#3 – Consistency & Dosage (6 out of 10)

Here are the things I found out about this cream's texture.

1. Consistency

As I mentioned, Genucel has limited reviews – which is why it's hard to find out too much about it.

After doing a careful research, here's how I would describe it:

  • light to medium beige color
  • a little thick
  • light chemical scent

Now – these features are quite common for cream.

So Genucel's product doesn't have something special in terms of looks.

But as I said – there's no photo of the actual product.

So you can only see its actual consistency if you decide to buy it.

2. Dosage

Here's how you should use this cream:

  1. Dispense a small amount of product on your fingertips.
  2. Apply it under and around the eye area.
  3. Use it twice daily.

Honestly – I don't think the written directions are very effective.

If you ask me – they lack several aspects:

  • how to apply it on the skin (circular or upward motion)
  • if it can be combined with other skin care products
  • if it is okay to put makeup on top of it

So in terms of instructions, I believe they could be more clear.

That especially since we're talking about such a reputable cream as Genucel.



#4 – Results (2 out of 10)

As part of this review, I check out what customers say about this product.

But unfortunately, I couldn't find any real user opinions about this cream.

This situation makes it so hard to judge Genucel fairly.

Note: I only consider authentic reviews, not promotional/fake ones.

1. What People Say

Since this cream doesn't have a lot of reviews, I can only mention what's written on:

  • 3rd party websites
  • its own product website

However – I doubt those reviews are very authentic and unbiased.

Either way, here's what I found on this cream:

  • some of the reviews sound generic
  • many comments are not specific regarding the benefits of the product
  • all 3rd party reviews have the same formatting
  • words are written in a promotional tone
  • none of those reviews mentioned real customers

If you have time, go read the reviews and judge whether they are legit or not.

The lack of enough authentic customer reviews is a bad thing – because that will tell if the product works.

Besides, I found some complaints on and most of them are about:

  • problems with unsubscribing
  • poor customer service
  • problems with payments

Although these are considered to be authentic, their overall experience is negative.

That's why I don't have a great opinion on Genucel.

I couldn't find some positive reviews that you can count on (in terms of authenticity).


This cream's customer feedback is very sketchy.

There are no real reviews (except those from its own website and from 3rd party websites).

And those statements sound really biased and promotional.

This can be considered quite a red flag, in my own opinion.

So if you ask me, I would rather go for a better option that is more effective and praised.

As for this cream, I wouldn't recommend it.




#5 – Side Effects (6 out of 10)

Since this product has limited customer reviews, it's hard to tell if it causes too many side effects.

One comment from claims the user's skin reacted very badly to this cream.

Still – that's the only complaint of this kind.

Now – usually, products of this type lead to 3 types of effects:

  • they don't work at all
  • they do their job pretty well
  • or they are too strong for the skin

But unfortunately – the middle case isn't the most common.

The other two results can be caused by the following facts:

  • weak overall formula
  • double concentration of the key ingredients
  • cheap ingredients
  • compounds that can cause allergy

Side effects are quite common to any skin product – and that's normal.

In fact, skin products are a category that causes secondary reactions a lot more than others.

That's because not all formulations are suitable for all skin types.

That's why you really need to find a product that suits you.

To minimize side effects, always check for the ingredients first.


#6 – Price (2 out of 10)

Honestly, Genucel Plant Stem Cell Therapy is very expensive and not practical at all.

So obviously – it's not a good deal in any case, if you ask me.

1. The Exact Price

This cream is currently unavailable on Amazon.

If you ask me, the most probable reason is that it is a subscription offer.

That's because Amazon doesn't always allow subscriptions.

Now, since the product is only available on its official website – let's focus on that one.

Here are the pricing options from Chamonix:

  1. The standard price is $89/tube
  2. There's a 1+1 offer ($133.50)
  3. A tube has 15 ml (0.5 fl. oz.)
  4. Free shipping is included
  5. There's a money-back guarantee

Honestly – these prices are literally huge.

I don't know too many under-eye creams that cost a little fortune, as Genucel does.

But there's more than its astounding price.

According to several reviews – after your first purchase, you are automatically subscribed.

However, there's a certain box you need to uncheck before getting to the payment page.

Apparently, that box is automatically checked (which isn't fair at all, if you ask me).

That's pretty tricky – since there are so many complaints about having a hard time unsubscribing.

So I don't consider this cream a good option at all.

2. Competitors’ Price

I only want to compare this cream with my #1 recommended anti-aging product.

This product is called Kollagen Intensiv:

  1. Kollagen Intensiv has an excellent and potent formula.
  2. Genucel has promising ingredients (but mostly on paper).
  3. Kollagen Intensiv costs around $60 but you can get it for about $436.
  4. Genucel costs $89 normally and $133.50 for 2 tubes.
  5. A jar of Kollagen Intensiv can last even 6 weeks, in my case.
  6. While a tube of Genucel is only 15 ml (0.5 fl.).

Now – it's worth noting that Kollagen Intensiv is an anti-aging cream designed for the entire face.

On the other hand, Genucel's product is only meant for the under-eye area.

However, Genucel is still way pricier overall (despite being only a very local product).

So between these 2, Kollagen Intensiv is a much better option.

It doesn't focus on the under-eyes – but also on the whole face and neck.

And overall – it's a way better investment for your money.


Genucel has many complaints when it comes to its pricing.

And judging by how much it costs, they are totally understandable.

So there's no way I could recommend a product that costs a small fortune.

Not to mention that it's not even a general anti-aging cream (but an under-eye one).

When there are so many better alternatives, there's no way Genucel is a worth buying option.




#7 – FAQs

In this chapter, we're going to quickly run through the FAQs about Genucel.

Note: I might repeat something I already mentioned, but it's easier to spot here.

1. What are the promises of this product?

The promise of Genucel is to deliver silky and youthful-looking skin naturally.

It works by promoting smoother and tighter skin around the eyes.

Also – it claims to reduce the appearance of dullness and puffiness.

2. What are the recommended usage instructions for this product?

Actually – using Genucel is pretty simple.

You just need to apply a small amount around your eye area.

Also – it is recommended to apply the cream twice daily for optimal results.

3.  Can I combine it with other skincare products?

Yes – you can combine Genucel with other skincare products.

It doesn't appear to have a strong active ingredient that may conflict with other active compounds.

So with that, it's suitable for use alongside your existing skincare routine.

4. Are there potential side effects associated with using the product?

It's hard to determine the potential adverse effects associated with Genucel due to limited user reviews.

But one customer complained about experiencing a negative skin reaction.

Other than that, there's no other feedback since the reviews are also very few.

So if you want to be sure, read the list of ingredients first to know if you're allergic to one or not.

5. How much does the skincare product cost?

Genucel is exclusively available on its official website.

The standard price is $89/tube and the 1+1 offer is priced at $133.50.

In addition to that, there's an automatic subscription enrollment after the first purchase.

You can always avoid that by unchecking a certain box before proceeding to the payment page.



#8 – Final Conclusions

Here’s how I would sum up my opinion about Genucel.

1. Apparently Good Formula

In terms of ingredients, this cream kind of disappointed me:

  • 2 key ingredients are about the same (Malus Domestica and PhytoCellTec)
  • formula doesn't contain classic anti-aging compounds
  • there are other substances worth highlighting 

Now – the formula itself looks better than that of many products.

But it's not as good as it seems, in reality.

So I wouldn't praise it too much at this chapter.

2. Limited Customer Reviews

This cream doesn't have any opinions that look very authentic.

The only exception are its complaints on BBB:

  • many users say they were charged extra
  • others complain they couldn't quit the auto-shipping

But in terms of praises – this cream doesn't have any authentic ones.

So I don't have a lot of trust in it, from this point of view.

3. Very Pricey

If we consider the quality, credibility and quantity of Genucel, it is very expensive overall:

  • a tube costs $89
  • a tube only has 15 ml (0.5 fl. oz.)
  • has a weak formula

Without knowing how it really works, it's like you're blindly buying a product.

So in short, it's not worth it.



#9 – My Video Review



My Verdict – Worth It Or Not?

Short answer: Definitely not worth it.

If you ask me, it's not a rip-off, since it has such a reputable producer.

But it's simply not a product I would recommend:

  1. Formula could be much better
  2. Limited authentic customer reviews
  3. Auto-subscription trick
  4. Payment problems
  5. Hard to unsubscribe
  6. Biased 3rd party reviews
  7. Very expensive overall
  8. Pretty small quantity

I believe these reasons are well enough for me not to recommend it. 

It's totally up to you whether you want to give it a try or not – but as for me, I would surely not.

What do I recommend instead? Another cream called Kollagen Intensiv:

  • has some potent ingredients backed up with studies
  • its formula is very effective
  • the price is a lot more worth it
  • no purchase problems
  • it targets the whole face and neck (not only the under-eye are)

So in my view, Kollagen Intensiv is a way better option.

Once again – you can go for any of these products, depending on your preference.

But if you want to get your money's worth, I would rather recommend Kollagen Intensiv.

best anti aging


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Written by 

Paula has a background in Chemistry and continues to pursue further studies in it. She loves searching for the best products in the market that will give excellent benefits to the human body and share them with you.

Last updated: May 15, 2024

16 thoughts on “My Genucel Review (2024) – Works Or It’s Worth The Complaints?

  1. I like how the article is being written, I am talking about the chaptering. Your info said you have a background in chemistry. I suppose that means that you should know ingredients and compounds very well. We hear so much today of cosmetics having carcinogens as part of their ingredients. It makes me hesitant to use cosmetics even as I age. I would consider the product if I was confident that it was safe to use. Can you recommend it? Ty

    1. Hello Carolyn! Thanks for appreciating our efforts in producing quality reviews. As part of my background, we are thought to do proper research about ingredients and compounds. So I would say that I don’t memorize them all but I know what to look for if I want to be familiar with certain chemicals or compounds. I totally agree with you, there are a lot of carcinogens in some skin care products that’s why I suggest that you look for the ingredients and the producer. It will save you money and keep you from harmful chemicals if you find the time to do proper research or read articles like what we do. Don’t be afraid to try cosmetics! Just be sure to know the right cosmetics for you. For Genucel, it’s composed primarily of peptides and plant-based ingredients so it should be safe, ideally. But you should still check the full list of ingredients just to be sure that there will be no cause of allergic reaction for you.

  2. One great review for an anti-aging product, but oh my goodness it is very expensive. Even if you make the bulk purchase to get it cheaper per container, I just don’t see most people being able to shell out that much money at once, even if you are only doing it 4-6 times a year. Do you have perhaps have a more affordable alternative that you have tried and could recommend? It doesn’t have to be rated quite as highly, just comparable but the higher the rating the better.

    1. Hi Roger! Thanks for the compliment. Sadly, I would have to agree with you. Genucel is quite expensive considering also its amount per tube. Also, buying the bundle will not guarantee that you will like it. So just like any consumer, start with one tube first which is still not cheap in price. I have a good product that I recommend, it can be expensive but the good thing is we have a discount link which you can click from the review. The product I am talking about is Kollagen Intensiv. I really like it and I hope it works for you too. Keep me posted!

  3. My friend and I were discussing whether if we should start to use anti aging products. Obviously, we are straight males and it is still not common for us to try things like this. It is funny why some people think males should not try it, it is about time that we take care of our skin too. I read your review about Genucel but I am hesitating because of the cons and also the fact that it is not suitable for men. As we were discussing this topic, we have stumbled upon your site. Do you have recommendations? I just would like to widen my horizon. Thanks a lot for your insights in advance.

    1. Good day, Michael! You got my full support when it comes to using anti-aging products. I believe that it’s not only for women but also for men too. You know, men’s skin also ages just like with women so I think it’s about time to make skin care common for men. Honestly, I see that almost all skin care products are suitable for men too so don’t hesitate to try, As for my recommendation, I suggest you try Kollagen Intensiv. It has better anti-aging ingredients and the quality is just right for its price. I hope you will like it.

  4. I have been an avid user of this product for years now and it works really well and so, imagine me surprise that it only got a rating of 6 out of 10 in your opinion. Why?

    1. Hey Zaine, thank you for commenting. I do understand where you are coming from–to the point that if I were in your shoes, I would also be wondering why. Anyway, I think that though it has a uniqueness about it, it’s still inadequate because of the lack of evidence behind it proving that it really works and consistently for almost everyone. Aside from that, it has an issue in cancellation of subscription and customer service in addition to a high price. So, although some has positive opinion about it, majority experienced negative things with this product so I really cannot say that it is the best product around. If you are interested to know the anti-aging product that we consider the best, look into our review for Kollagen Intensiv because it’s worth the shot.

      Hope this answers you,

  5. Wow, I am impressed by this anti-aging cream formula! I recently read a documentary that said nearly all the anti-aging creams were a scam so I must say that your enthusiastic review was both surprising and refreshing. And the fact that you used it yourself is reassuring…However, I am worried because it is no longer available on Amazon so it could be fake creams. Does it means the Amazon marketplace is not safe anymore??? I just can’t believe it!

    1. Hello Angelice! I would like to thank you for appreciating the reviews we make and we will strive hard to provide good content. Now, I wouldn’t say all anti-aging products are scams. I believe all products contain ingredients that have been studied by experts to provide quality benefits to our skin. The only thing I see that will be considered a scam is if it is directly from a company with a bad reputation and really sells rip-off goods. Honestly, I couldn’t tell if all of the products on Amazon are legit but I suggest it will be safer to buy on the official website instead.

  6. All I can say is that you graded it perfectly spot on. I noticed everything that you have said but am not really sure myself because I only research based on need and necessity and it’s not my field of experience. And so, this review of your is very helpful, Paula. You gave me all the information I need without mincing your words.

    If it’s not too much, may I also know the best product that you know for under eye bags and wrinkles?

    1. Hey Brennan, Angelica here! Thank you so much. Your comment is really appreciated and we hope to see you in our future articles. Anyway, I think that practicing your research skill is a necessary skill nowadays. It is important that we have knowledge to protect ourselves from misinformation. Moreover, even if you are not really confident with what you know, I want to say that everybody starts from scratch so there is no harm in deepening your understanding about certain fields/subject. As for your question, I really recommend Kollagen Intensiv by Skinception. It has a very potent formula that is safe to use. Moreover, we have already tried it ourselves and saw improvements which made it one of the best anti-aging product that wee found in the market.

  7. You say this about this product and another to the one you recommend but how can we be sure that you are not just promoting a product? It’s not like I am saying this to judge you but I’ve already had a lot of bad experience so I don’t want to make a repeat.

    1. Hey Isabelle! We assure you, we are not taking money to promote certain products. Everything that is written in this review is based on our research and experience so we are as independent as independent product reviewer can be. We see to it that we remain unbiased with proofs and evidences on what made the verdict for every chapter of the product. I do understand that it really is scary to give trust at this time with the increasing number of cyber crimes and frauds but I hope that we are already able to assure you enough. Still, I would like to say that everything is still up to you to decide whether to use a product or trust us.

      Thanks and all the best,

  8. I don’t know but personally, this product is one of the best that I have tried. However, lately, I feel like it’s all a hype. Actually, what’s written here is true. Though I have been using it for so long already, I cannot see much improvement. Now, I am considering making a switch. My under eye is still dark and somehow saggy even though I have already been using it for almost a year. Anyway, if you want to try Genucel, feel free to do so because maybe this might be for you. For me on the other hand, I feel like it’s only an okay product.

    1. Hello Vivi! Thank you so much for your feedback; so glad that it worked out well for you. However, I do understand why you want to switch because there are really a lot of better options in the market. Some of which you can find in the list I attached. In particular, we’ve had a very good experience with Kollagen Intensiv, an anti-ageing cream applied to the skin and GenF20 which is an orally taken anti-aging product to help slow down aging. Honestly, anything is fine because it works but I personally prefer the externally applied because it seems much safer for me.


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